We understand the need that your organization has to ensure compliance for analyzer servicing. During the power-on-self test (post) process, the date of the next service due is detailed on the analyzer screen.
We understand the need that your organization has to ensure compliance for analyzer servicing. During the power-on-self test (post) process, the date of the next service due is detailed on the analyzer screen.
You can complete everything you need to online, using our self-service forms which we hope make the service returns process a little swifter and easier for our customers. We advise to complete the SRF on line first, once submitted, you will receive an RA label (up to 24 hours later) you will also need to complete the arrange a collection, selecting the country first and complete the form, once this is submitted this is shared with our freight forwarder who will be in contact with you, they will advise collection date and time and supply you with a label.
If you visit our website and select Service & Support, head to the Outside the UK Servicing section and follow the steps to arrange the collection, there are links to forms to complete to do this there.
Please contact our office on +44(0) 333 800 0088 or email service@qedenv.co.uk and we will ensure you’re fully supported.
QED are committed to servicing equipment in the quickest time possible. After our transition to our Dexter, USA facility, our current target service turnaround time is around 4 weeks however, we are working hard to quickly get back to a 7–14-day turnaround from receipt, inspection, quote, acceptance, service and despatch!
QED are working on Hire instruments, we will update you when this service is available.
You’ll receive a notification to tell you it has arrive successfully, we will get in contact if we need to discuss anything from our service and calibration process and we will also let you know when it has been sent back to you. At any point, the Customer Service team is on hand to answer any questions you might have.
Firstly, we’re sorry that you’re experiencing issues but rest assured we will aim to get any issues resolved asap. Please contact our technical support team by phone on +44(0) 333 800 0088 and select option 3 or by email on technical@qedenv.co.uk.
We’re available on the phone on +44(0) 333 800 0088 and select option 1 or by email on service@qedenv.co.uk
The full factory service and calibration consists of thorough analyzer assessment, service and repair, recalibration, test and verification. Please contact service@qedenv.co.uk if you require further details.
We will provide a calibration certificate and a brief evaluation from the technician that carried out the investigation of your Instrument, including any specific feedback on your analyzer.
This provides the ultimate confidence that the calibration process employed at QED has been assessed, validated and ultimately certificated to a national and internationally recognized quality standard.
You will need to send a separate approved purchase order with the parts and prices to sales@qedenv.co.uk If you need any help with obtaining the detail for the spare parts, please send us an email or call us direct on +44 (0) 333 800 0088 select option 2.
QED strives to provide A+ Customer Service to every customer, every time. In the event that we fall short of this, we will make every effort possible to assist our customers and resolve any issue(s). Please email or call the Customer Service Manager, l.yates@qedenv.co.uk or call +44 (0) 333 800 0088 select option 3.
If you've been directed to speak with your designated representative but can't recall who that is, please reach out to our customer service team at service@qed.co.uk. They will promptly assist you in connecting with the appropriate spokesperson.
For any enquiries regarding service, lead times, pre-quote assessments, or quotations, please get in touch with our dedicated Customer Service team directly at service@qedenv.co.uk.
The Service+ scheme is a 6-monthly scheme, this is often used in our service contracts. The Service+ scheme will remain in place for those customers who wish to continue to maintain their instruments on a 6-monthly basis. Please note that Service+ enrolment is applicable only to brand-new instruments or those regularly serviced historically. Instruments aged over five years may not qualify for the Service+ scheme.
Service contracts will be honoured until their expiration date. Your service contract remains valid until you have utilized the services included within your agreement. In cases where delays attributable to QED occur, contracts will be extended to ensure that you receive the agreed-upon services.
Yes, we are actively expanding our Hire fleet and conducting servicing and calibration on all instruments returned from Hire. We anticipate being able to offer a hire fleet again in the near future.
The hire fleet will undergo routine service and calibration every 6 months.
Not using PVA will not cause delays for you. If you opt not to use PVA, you'll be contacted by DHL's customs team directly to pay the VAT, or you'll receive an email with a payment link. However, if your company is VAT registered, we recommend using PVA. This way, you won't be required to make a payment upon delivery. Instead, the VAT will be cleared by our freight forwarder and returned directly to you. As the owner of the instrument and the exporter from the UK and importer back into the UK, you'll need to pay the VAT upon receiving your goods back. Another option is to be VAT registered and utilize the PVA process. This ensures that the VAT for import will be cleared, and you can claim the VAT back at the end of the year.
We will be introducing a new process for requesting a Hire Instrument in the near future. As soon as we have a fleet available for loaning out to customers, we will provide details on how to proceed with arranging and delivering the loan analyzers.
No, QED will not supply any documentation related to VAT or PVA. If you opt to use PVA, Independent Freight Solution Limited (IFS) will ensure that the details are entered and cleared correctly. You can access your PVA statements by searching 'get my PVA statements'. These statements will be used at the end of the year to complete your VAT return. Your company accountant should have all the necessary information regarding this process.
Absolutely! We are actively discussing this possibility and aiming to provide electronic calibration certificates/reports. We anticipate sharing more details with our customers in the coming months, especially after successfully completing the transition in the US. Stay tuned for updates!
Yes, indeed. On our website's 'Arrange a collection' form, there is a comments box where you can provide special instructions, including requesting a particular collection date. If you need to specify a specific day for collection due to staffing constraints or any other reason, please enter the details into this box. Additionally, it's helpful to include your opening and closing times to ensure that the collection is carried out on the first attempt.